Refund policy

Returns, satisfaction claims and order problems

Contact support@puritydose.com with your order details. Unused returns, satisfaction claims and problems with an order are separate routes, with the eligibility and timing set out below.

Unused returns — request within 30 days of receipt

You have 30 days after receiving your item to request a return. The item must be in the same condition as received, unworn or unused, with tags and in its original packaging. A receipt or proof of purchase is required. Contact us before sending anything back. If your return is accepted, we will send a return shipping label and instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.

We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact us. For an exchange, return the item first and make a separate purchase once the return is accepted. See our Return Policy.

30-day money-back guarantee

Not satisfied? Email support@puritydose.com within 30 days of delivery with your order number and the product you would like refunded. Opened or used products qualify; there is no minimum usage period, no before-and-after photo requirement and no need to return an opened product. The refund covers the product price paid after discounts. Original shipping fees are excluded unless there was an error with your order. We verify your order and issue approved refunds to your original payment method within 10 business days. We may decline fraudulent or abusive claims, such as a second refund for an item already refunded. See the full guarantee. Orders placed before October 28, 2026 retain the previous 35-day request deadline with this simpler process. This policy does not limit your statutory rights.

 

DAMAGED, DEFECTIVE OR MISPRINTED ITEMS AND LOST PACKAGES

Any claims for misprinted/damaged/defective items must be submitted within 30 days of receiving the product:

  • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. 

  • Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.

 


DELIVERY EXCLUSIONS AND RETURNS

Purity Dose will not grant a refund, credit your account, or replace a product for an incorrect-address, unclaimed or customs-rejected shipment. For an unused return or exchange, follow the return process above. If you have opened or used a product and are not satisfied, the 30-day money-back guarantee above applies.

  • Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

  • Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to you (if and as applicable).

  • Change of mind – For an unused return or exchange, follow the return process above. Opened-product satisfaction requests follow the 30-day money-back guarantee above.

  • Rejected by Customs - If a package is returned due to customs rejection, Purity Dose will not issue a refund. The receiver is responsible for any necessary customs fees.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance.