Refund policy

Returns, satisfaction claims and order problems

Contact support@puritydose.com with your order details. Unused returns, satisfaction claims and problems with an order are separate routes, with the eligibility and timing set out below.

Unused returns — request within 30 days of receipt

You have 30 days after receiving your item to request a return. The item must be in the same condition as received, unworn or unused, with tags and in its original packaging. A receipt or proof of purchase is required. Contact us before sending anything back. If your return is accepted, we will send a return shipping label and instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.

We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact us. For an exchange, return the item first and make a separate purchase once the return is accepted. See our Return Policy.

30-day satisfaction guarantee — claim on days 31–35

Our separate 30-Day Money-Back Guarantee applies to eligible purchases used consistently as directed for at least 30 days. Submit a request during days 31–35 after receipt, with a brief explanation; proof of purchase and reasonable documentation may be requested. The guarantee's published eligibility, exclusions and good-faith requirements apply. Approved guarantee refunds are credited to the original payment method within a few business days. Its usage requirement and claim window do not apply to unused returns or damaged, defective, misprinted or incorrect items.