Shipping Policy

Processing Time: Orders are typically processed and shipped within an estimated 2-5 business days after being accepted for fulfillment.

Delivery Time: After shipment, standard US delivery is estimated to take 2-4 business days.

Orders are fulfilled from US facilities and may arrive in separate packages. These timeframes are estimates, not guaranteed delivery dates. Product availability, order size and carrier delays can affect timing. Orders containing more than 200 items may take 5-10 business days to fulfill.

Shipping Availability: United States Only

At this time, we exclusively ship within the United States.

International shipping is not available.

If your tracking information shows “Delivered” but you have not received your package, follow these steps:

Check your surroundings: Front porch, side door, back porch, garage, mailbox, or any secure drop-off location.

Ask your neighbors: Your package may have been misdelivered.

Wait 3 business days: Carriers sometimes mark packages as “delivered” before they physically arrive. If your package is still missing after 3 days, contact us for assistance.

If your package remains undelivered, you may file a claim with the carrier:

USPS Claims – File a claim here (Processing time: 25-30 business days)

UPS Claims – File a claim here (Processing time: Up to 10 business days)

FedEx Claims – File a claim here

Important: Filing a claim does not guarantee a refund or replacement.

Final decisions depend on the carrier’s investigation and policies.

We are NOT responsible for:

Packages lost due to incorrect shipping addresses provided by the customer.

Unclaimed or refused deliveries.

Packages marked as “Delivered” by the carrier that were lost or stolen.

If your address was correct and you did not receive your package, please file a claim with the carrier.

Shipping fees are non-refundable, and we do not accept returns for shipping-related costs.

For a lost-in-transit claim, refunds or replacements will only be granted if the carrier confirms that the package was lost due to their error.

For a lost-in-transit claim, contact support@puritydose.com no later than 30 days after the estimated delivery date. These shipping-claim terms are separate from unused returns, satisfaction claims and product problems covered by our Refund Policy. They do not limit the existing full-refund or replacement remedy for an error on our part.

By placing an order on our website, you acknowledge and agree to this shipping policy.

For assistance, please reach out to our Customer Support Team.